Returns and Exchanges





How can I return the product or products in my online order?

Break the invoice sent to you with your order from the jagged point. By filling in the return form on the back of the invoice, you will receive the product(s) you want to return free of charge via UPS or Yurtiçi Kargo. You can send it to 149. Sokak No.16 / C Esenyurt 34513 İstanbul.



How many days can I return the products in my online order?

If you are not satisfied with the product(s) you ordered, you can return the product(s) within 30 days from the date of receipt.



When will the refund of the product or products I return be made?


The suitability of the products arriving at our warehouse is examined. If the products are eligible for a return, your refund will be made within PAYU, at the latest within 30 business days, or by EFT / Money Order if you have paid for a Door.

When your cancellation is approved by us, the amount of the canceled product will be reported to your bank to be returned to the credit card / ATM (debit) card you have paid within 30 business days. If you have paid by credit card, this information received by your bank will be reflected on your credit card statement according to the bank's working principles. In some installments, repayments are made in installments in some banks. If you have paid by ATM (debit) card, the refund amount will be transferred to your account by your bank.


If you have any problems during the return payment stage, you can fill out our contact form, send an e-mail to or call our Customer Services at 0 (212) 614 01 45 between 08:30 and 17:30 on weekdays. . It does not serve on the weekend. 



What conditions can I return the products in my order?

The following conditions must be met to return the product or products in your order. Otherwise, your return request will not be accepted.

    • You must complete your return within 30 days.

    • The product (s) should not be used.

    • The labels of the product (s) must be on the product and not damaged.

Can I return the product or products I bought from your online store to your stores?

You can only return the product / products you bought from our internet shop to our internet shop free of charge via MNG Kargo. For the products you purchase from our online store, our stores cannot be returned, and the current price is changed.



Do I have to pay any fees when returning the item(s) in my order?

You can send the product or products in your order to the address below free of charge.

You can send yourMNG Kargo and Zafer Mah. You can send it free to 149. Sokak No.16 / C Esenyurt 34513 Istanbul.